501 DDN road Mumbai City
alexh121@yahoo.com / +91-970XXXXXXX
Summary
I am a Telecaller Executive with more than 3 years of experience in customer handling and communication.
I have developed strong skills in client interaction, lead generation, and customer support.
Through my experience, I have gained excellent communication abilities, problem-solving skills,
and the ability to build positive relationships with customers while achieving company targets.
Skills
Communication Skills
Professional verbal and written communication with customers.
Customer Handling
Ability to handle customer queries and resolve issues efficiently.
Inbound & Outbound Calling
Experienced in managing daily customer calls and follow-ups.
Lead Generation
Skilled in generating and converting potential customer leads.
Problem Solving
Quick decision-making and issue resolution abilities.
MS Office & Data Entry
Good knowledge of MS Word, Excel, and maintaining customer records.
Experience
Telecaller Executive / BrightConnect Solutions
2023 - Present
Handled inbound and outbound customer calls, explained company services, resolved customer queries,
and maintained strong customer relationships while achieving daily calling targets.
Customer Support Executive / Skyline Services Pvt. Ltd.
2022 - 2023
Assisted customers with product inquiries, managed client follow-ups, maintained call records,
and provided excellent communication support to improve customer satisfaction.
Telecaller Executive / Prime Vision Enterprises
2021 - 2022
Generated leads through telecalling, informed customers about company offers and services,
and supported the sales team.